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Parts Exchange Contract

Parts Exchange Contract is a post-warranty off-site hardware support program for Self Maintenance partners that have invested in the people and infrastructure necessary to provide effective self-support on eligible Self Maintainer products. PEC delivers unlimited post-warranty Advanced Exchange Service for all products covered by Self Maintainer on CSN. In addition, Self Maintainer partners are provided with a direct relationship for in-warranty parts replacement, the purchase of parts, and exchange replacement of defective parts for other devices not listed on the PEC Agreement, through the HP Self Maintainer program.

Applicants must be enrolled in the Self Maintainer:  program. Parts Exchange Contract must be quoted by the hp account team. There is no additional application form.

General information

» Information sheet
» Standard Customer Support T&Cs apply.

Pricing

Contract pricing is a percentage of base reference price (BRP, typically next day onsite service). Specific percentages vary by product platform.
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